Returns Information

RETURNS

We really hope you will be delighted with your purchase from LK Lovely Things.

Under the EU Distance Selling Regulations, you are entitled to return an order for a full refund – including the original delivery charge – providing you are returning the entire order and you have informed us in writing within 7 working days of receiving it.  However, at LK Lovely Things, if you are not happy for any reason, we offer a no-quibble 30 day returns policy.

Please contact us to discuss the reason for your return request.

Items must be returned unused and in a re-saleable condition, with the original tags and packaging attached, as received.

Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense.  Therefore, for your own protection, we recommend that you return any items via a trackable delivery service and obtain a proof of postage.  Proof of postage alone is not proof of receipt.

We aim to issue a refund within 2 working days of receiving a return .

In the unlikely event that your order has been received faulty, damaged or not as ordered we will arrange with you to have the item returned or disposed of.  If a replacement item is required this will be sent out free of any delivery charge. If an item has arrived damaged please do not dispose of it before contacting us. We will not be able to issue a refund or send out a replacement without photographic evidence of the damaged item.

Please return any items to:  LK Lovely Things, 40 Woodmere Way, Beckenham, Kent BR3 6SL.

PLEASE NOTE:  Unless the items are faulty or damaged, and you have simply changed your mind or no longer want the item, there will be a re-stocking/admin charge of £1.50 for each return.